Frequently Asked Questions (FAQ)

  • Who is the target audience for FIVE Academy courses?

Our training is designed for professionals in the quality and validation sectors, as well as anyone with an interest in these areas.

 

  • What does it add to my career?

Our courses empower you to enhance your professional value, helping you develop better solutions and unlock new career opportunities. Created by the FIVE Validation team, the content is practical, up-to-date, and focused on the latest advancements in validation, including AI validation.


  • How does the platform differ from other e-learning solutions?

By purchasing a course license from FIVE Academy, you can manage it by assigning the license to a third-party user or yourself.

You will have access to the course for one year, available 24 hours a day, 7 days a week.

Licenses can be purchased at any time, and training can begin immediately after the purchase is finalized.

Upon completing the training, a recognized certificate will be issued.

The FIVE Academy platform and its content can be accessed from anywhere using any device with an internet connection and a web browser.

Additionally, you’ll benefit from free updates, with the possibility of new lessons being added to the course if updates are released.

All video content includes manually transcribed subtitles for a better learning experience.


  • What technical requirements are needed for me to access the platform?

FIVE Academy courses can be accessed on devices with an internet connection through web browsers.

  

  • Can I download copies of content?

Yes, you can download PDFs of support materials, certificates, and disclaimers. Redistribution is prohibited due to copyright restrictions. Please review our Terms and Conditions for more details.

 

  • How do I get my certificate?

Once you have confirmed that you have completed the course's video lessons and exams, click on “Get certificate”.

 

  • How can I ask questions about content?

For any questions about the course content, send an email to [email protected].

 

  • Who is granted free access?

When you purchase the GO!FIVE® Full package from FIVE Validation, you gain free access to the course platform at no additional cost.

 

  • What steps should I take to join a training session?

After completing your purchase, you'll receive an email with step-by-step instructions to activate your license and begin your training.

 

  • What does the platform do with my data?

Please refer to our Privacy Policy for detailed information on how we handle and protect your data.


  • Are the lessons subtitled? Can I watch the course without audio? What languages are the classes taught in?

All video lessons are taught in English with manually added English subtitles, allowing you to complete the course without audio if needed.


  • Classes are available 24 hours a day, 7 days a week?

Yes, the course is accessible 24/7 as soon as your purchase is finalized.


  • Is there a need to form a class to start the course?

No, you can begin the course immediately after your purchase is complete.


  • How can I assign licenses to colleagues?

After activating the license (purchase or permission), access the “Company Panel” by clicking on the button in the footer. The home page will display the panel of available licenses. Select the course to be assigned by clicking on the “Licenses” button. Fill in the fields with the name, surname and e-mail address of the user who will be invited and click on “Invite”.